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Associate Principal, Member Services (Production)

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 3 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

What You’ll Do

The Relationship Manager’s primary responsibility is to maintain exceptionally high levels of client satisfaction by enhancing the Clearing Member’s experience with clearing their existing and new products.  The Relationship Manager must possess a thorough understanding of OCC’s products, systems, and processes as well as a broad understanding of the industry as a whole. The Relationship Manager provides daily support to members related to operational questions or issues which includes research and analysis of trade and position data.  The Relationship Manager is expected to work independently with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC.

The Relationship Manager is responsible for writing documentation and training Clearing Members on operational processing, services and system capabilities.  The Relationship Manager is the main interface between the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production.   

This role also assists with ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Manage relationship with approximately 15 clients including key clients.  Respond to complex inquiries and resolve problems independently through explanation of facts and details; explain trade  processing and clearing,  corporate actions,  data transmission technical specifications, etc.

  • Has demonstrated solid understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard and non-standard situations.

  • Interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests.

  • Analyzes data, identifies cause of issues, and proposes a resolution.  Works with Clearing Member to make sure solution meets their needs.

  • Has a solid understanding of client businesses across numerous OCC memberships.  Gathers and analyzes pertinent information about Clearing Member’s business in order to anticipate the needs of the members and increase the Clearing Member satisfaction. 

  • Coordinates clients’ visits by leading meetings with senior management at clients’ offices.  Occasional travel. 

  • Analyzes member performance and works to develop recommendations for improvement. 

  • Coordinate activities related to account changes, terminations and business expansions ensuring all activities are performed in accordance with procedures and in a professional timely manner. 

  • Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and coordinates resolution with the appropriate department.

  • Maintains and updates Clearing Member information in CRM system and other databases. Analyzes firm data and identifies trends. 

  • Leads training sessions to educate clients on new and existing products, services or enhancements; coordinates roll out and training materials. This includes information memos, operations manuals, user guides and in person/online presentations. 

  • Acts as an advocate and internal representative for Clearing Members so their product and service needs are communicated internally as necessary ensuring that the Member’s needs are addressed.

  • Performs Masterfile account updates and verification of changes for members.

  • Assists with departmental self- testing and writing of procedures and job aids. 

Supervisory Responsibilities:

  • N/A

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

  • Previous options/financial industry background required. 

  • Analytical abilities

  • Excellent organizational, verbal, communication and writing skills

  • Comprehensive analytical, conceptual and problem-solving abilities

  • Ability to manage and prioritize assignments and respond to rapidly shifting priorities

  • Acts with increasing independence and displays significant business acumen and process knowledge.

Technical Skills:

  • Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word.

Education and/or Experience:

  • Bachelor’s Degree in business

  • Four or more years of experience.

Certificates or Licenses:

  • N/A

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer

Apply About OCC
  • REQ-2180
  • Chicago - 125 S Franklin
  • Full Time Regular
  • Posted: Sep. 7, 2021

How to Apply

Step 1 - When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2 - You will receive an email notification to confirm that we've received your application.

Step 3 - If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

OCC is an Equal Opportunity Employer

Numerous studies have shown that people from groups that are traditionally under-represented in financial services apply to jobs only if they believe they meet 100% of the requirements. We want to break down this mindset to further diversify our workforce.

We encourage you to review our open positions and apply if you think your experience may be a match, even if you do not meet all of the qualifications. Your perspective may be an element we need to continue building innovative solutions to support the markets and market participants we serve.

OCC is a globally recognized entity that clears a multitude of diverse and sophisticated products. We want to reflect this in the diversity of our workforce.

This web site discusses exchange-traded options issued by The Options Clearing Corporation. No statement in this web site is to be construed as an endorsement, recommendation or solicitation to purchase or sell a security, or to provide investment advice. Options involve risk and are not suitable for all investors. Prior to buying or selling an option, a person must receive a copy of the disclosure document, Characteristics and Risks of Standardized Options. Individuals should not enter into option transactions until they have read and understood this document. To obtain copies, contact your broker, any exchange on which options are traded, or The Options Clearing Corporation, 125 S. Franklin Street, Suite 1200, Chicago, IL 60606 ([email protected]).