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Associate Principal, Service Management

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization.

Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions.

As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System.

OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms.

More information about OCC is available at www.theocc.com.

What We Offer

  • A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

  • A hybrid work environment, up to 3 days per week of remote work

  • Tuition Reimbursement to support your continued education

  • Student Loan Repayment Assistance

  • Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

  • Generous PTO and Parental leave

  • Competitive health benefits including medical, dental and vision

What You'll Do

The Asset Management Specialist is responsible to define and develop the Asset Management process roadmaps, drive daily end-to-end delivery of Asset Management (hardware & software) services, and provide vision of maturing processes to OCC’s customers.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Define and develop the Asset Management process roadmap

  • Responsible for end-to-end hardware and software lifecycle IT Asset Management including data attributes and data relationships to the Configuration Management Database (CMDB).

  • Define and monitor purpose, objectives, scope, as well as the principles and Critical Success Factors. Ensure Key Performance Indicators are collected, analyzed, and acted upon.

  • Align the needs of the business with IT Asset Management best practice on the ServiceNow platform.

  • Document ITAM procedures and train associates on how to use the ServiceNow platform.

  • Review quotes in sourcing process to identify the product and service models to be procured.

  • Manage product models and publish catalog items to the Service Portal.

  • Assists the procurement, dispensing, reclaiming, disposal and tracking of hardware and software.

  • Build Dashboard and Reporting. Create ITAM relevant reports and extract and socialize asset data.

  • Establish and mature processes for asset management lifecycle.

  • Ownership for ITAM security, compliance and audits.

  • Work with the lead Administrators and Developers by gathering requirements and documenting Enhancements and defects.

  • Provide excellent customer service to OCC associates.

Supervisory Responsibilities:

  • N/A

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

  • Strong understanding of the ServiceNow platform, including: core ITAM tables, discovering data center inventory, reporting, and development methods.

  • Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution.

  • Ability to work well in crisis situations.

  • Flexibility to provide off-hours and weekend support for maintenance, testing and general on-call support.

  • Demonstrate strong confidence in abilities and knowledge, strong sense of responsibility, and the ability to work under minimal supervision.

  • Understand concepts of asset reconciliation; ensure asset to CI relationships, asset categorization, asset types and data rules.

  • Financial and application experience desired.

  • Experience with collaboration tools.

  • Experience running service delivery utilizing ITIL standard methodologies.

Technical Skills:

  • Intermediate experience with industry-standard Systems Management tools.

  • Intermediate experience adhering to and providing Service Level Agreement (SLA) reports to internal or external customers.

  • Must possess excellent customer service, written and oral communication skills and time management skills.

  • Well organized, and deadline driven with the ability to prioritize and track multiple tasks simultaneously.

  • Self-starter with ability to manage time effectively to deadlines, and audit deliverables to ensure accuracy for submission to senior management.

  • Adapts well in a professional, fast-paced, dynamic environment.

  • In depth understanding of management and analytic tools used for asset tracking and physical inventory control.

  • Demonstrated performance and aptitude consistent with OCC’s core values and culture.

  • Experience with ticket tracking systems, such as ServiceNow, a mobile device management (MDM) tool and purchasing systems also preferred.

Education and/or Experience:

  • Bachelor’s degree in Information Technology or 3-5 years equivalent work experience.

  • Experience with ITAM or other Service Desk oriented tool sets

  • ServiceNow platform experience

  • Service Configuration Management experience a plus

  • Experience in training for user applications, specifically ticketing systems

  • Experience in documentation writing for software applications

  • Experience in gathering and documenting customer requirements for software development

  • Experience working with auditing entities

Certificates or Licenses:

  • CAMP, CSAM, CHAMP, CMAM, CITAD, CAMSE and CITAM certification a plus

  • ITIL Foundations Certification a plus

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer

Apply About OCC
  • REQ-2531
  • Chicago - 125 S Franklin
  • Full Time Regular
  • Posted: May. 12, 2022

How to Apply

Step 1 - When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2 - You will receive an email notification to confirm that we've received your application.

Step 3 - If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

OCC is an Equal Opportunity Employer

Numerous studies have shown that people from groups that are traditionally under-represented in financial services apply to jobs only if they believe they meet 100% of the requirements. We want to break down this mindset to further diversify our workforce.

We encourage you to review our open positions and apply if you think your experience may be a match, even if you do not meet all of the qualifications. Your perspective may be an element we need to continue building innovative solutions to support the markets and market participants we serve.

OCC is a globally recognized entity that clears a multitude of diverse and sophisticated products. We want to reflect this in the diversity of our workforce.

This web site discusses exchange-traded options issued by The Options Clearing Corporation. No statement in this web site is to be construed as an endorsement, recommendation or solicitation to purchase or sell a security, or to provide investment advice. Options involve risk and are not suitable for all investors. Prior to buying or selling an option, a person must receive a copy of the disclosure document, Characteristics and Risks of Standardized Options. Individuals should not enter into option transactions until they have read and understood this document. To obtain copies, contact your broker, any exchange on which options are traded, or The Options Clearing Corporation, 125 S. Franklin Street, Suite 1200, Chicago, IL 60606 ([email protected]).