Who We Are
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization.
Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions.
As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms.
More information about OCC is available at www.theocc.com.
What We Offer
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
A hybrid work environment, up to 3 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
Competitive health benefits including medical, dental and vision
What You’ll Do
The Service Delivery Specialist will play a key role in developing and maintaining existing IT Service Management (ITSM) processes through collaboration with process leads and assessment of needs and capabilities.
The Service Delivery Specialist will be responsible for socializing, training, and supporting employee adoption and usage of the ITSM processes, maintaining a comprehensive Service Delivery roadmap, and ensuring the ITSM stake throughout corporate initiatives is represented.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
Define and develop a comprehensive ITSM roadmap
Provide advocacy to IT & business team leaders, helping them fulfill the recognition and value of ITSM process in their area.
Assist the overall IT requirements in meeting ITSM team objectives in expected outcomes and efficiencies of associated processes.
Assist with assessment of needs and capabilities, defining required processes, implementing said processes
Responsible for socializing, training and supporting employee adoption and usage of the ITSM processes and enhancements such as Incident, Problem, Change, Event, Request, ITAM, CMDB and more advanced strategic processes such as capacity, demand, release, financial etc..
Responsible for driving faster adoption, higher ultimate utilization and greater proficiency of the ITSM processes and systems that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Strong understanding of the ServiceNow platform
Ability to work well in crisis situations.
Demonstrate strong confidence in abilities and knowledge, strong sense of responsibility, and the ability to work under minimal supervision.
Understand concepts and application of ITSM, Agile Framework, and COBIT.
Financial and application experience desired.
Experience with collaboration tools.
Experience running service delivery utilizing ITIL standard methodologies.
Must possess excellent customer service, written and oral communication skills and time management skills.
Well organized, and deadline driven with the ability to prioritize and track multiple tasks simultaneously.
Self-starter with ability to manage time effectively to deadlines, and audit deliverables to ensure accuracy for submission to senior management.
Adapts well in a professional, fast-paced, dynamic environment.
Demonstrated performance and aptitude consistent with OCC’s core values and culture.
Ability to clearly articulate messages to a variety of audiences.
Ability to influence others and move toward a common vision or goal.
Able to work effectively at all levels in an organization.
Education and/or Experience:
Service Management: two to three years of practitioner experience a plus
Experience with Service Delivery in an Agile environment
Experience in training for user applications, specifically ticketing systems
Experience in documentation writing for software applications
Six months experience facilitating requirements for defined service management process.
Experience in gathering and documenting customer requirements for software development
Customer Service and communication experience
Bachelor’s degree in Information Technology or 3-5 years equivalent work experience.
Experience with COBIT a plus.
JIRA experience a plus.
ServiceNow experience a plus.
Certificates or Licenses:
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
You will receive an email notification to confirm that we've received your application.
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
For more information about OCC, please click here.
OCC is an Equal Opportunity Employer