Associate Principal, Service Management

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 3 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

What You’ll Do

This position is responsible for supporting the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery and other data import methods.  As a member of the Service Management team, this person is primarily responsible for designing, configuring, implementing and maintaining the automated CMDB population and reconciliation processes, but will also provide support for other ITSM processes.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Manages and improves ServiceNow Discovery and ServiceNow Services Mapping

  • Provides governance to ensure the integrity of the Configuration Management Database

  • Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team

  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives

  • Develop and refine scripts (service mappings) to continually improve CMDB quality and usability

  • Build and support integrations with data sources other than ServiceNow Discovery

  • Add/update/remove Discovery credentials

  • Create/update/remove Discovery ranges and schedules

  • Monitor CMDB health and resolve conflicts between data sources.  Interpret Discovery logs and data to diagnose issues.

  • Enable tracking of cloud/virtual inventory

  • Define identification and reconciliation rules

  • Create/update/remove identification and reconciliation rules

  • Assists with periodic audits; ensures that any corrective action is carried out.

  • Produces management information, including KPIs and status reports, with an operational and a management focus

Supervisory Responsibilities:

  • None


The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

  • 5+ years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools e.g. ServiceNow

  • Ability to discover and manage cloud inventory

  • Ability to work across functional areas to drive continuous improvement

  • Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, Software Asset Management, IT Asset Management

  • Experience creating and maintaining metrics, reports, and dashboards

  • Be customer focused and goal oriented with keen attention to detail

Technical Skills:

  • ServiceNow experience is preferred

  • Advanced knowledge of CMDB / CMS data models

  • ITIL, COBIT5 as related to service management and configuration management

  • General knowledge and familiarity with networking, mainframes, servers, scripting, databases

  • Strong verbal and written communication skills, problem solving skills

  • Strong Excel and PowerPoint skills required

Education and/or Experience:

  • BS/BA in a related field, such as Management Information Systems (MIS), Computer Science

  • 5 - 7 years of ITSM experience or related workflow development practice and techniques experience

  • 5 - 7 years in an Automated Discovery Analyst role preferred

Certificates or Licenses:

  • ITIL Certified (Foundation+)

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer

Apply About OCC
  • REQ-2726
  • Chicago - 125 S Franklin
  • Full Time Regular
  • Posted: Jun. 03, 2022

How to Apply

Step 1 - When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2 - You will receive an email notification to confirm that we've received your application.

Step 3 - If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

OCC is an Equal Opportunity Employer

Numerous studies have shown that people from groups that are traditionally under-represented in financial services apply to jobs only if they believe they meet 100% of the requirements. We want to break down this mindset to further diversify our workforce.

We encourage you to review our open positions and apply if you think your experience may be a match, even if you do not meet all of the qualifications. Your perspective may be an element we need to continue building innovative solutions to support the markets and market participants we serve.

OCC is a globally recognized entity that clears a multitude of diverse and sophisticated products. We want to reflect this in the diversity of our workforce.

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