Senior Associate, Help Desk
What You'll Do
The Senior Associate, Help Desk completes general tasks to aid in the ongoing support of workplace endpoint technology which includes desktops, laptops, thin clients, and virtual desktops. The Senior Associate, Help Desk carries out procedures to ensure that all products and services meet organization standards and user requirements. The Technology Operations Specialist assists in the installation, maintenance, and testing of workplace endpoint technology to ensure proper operation and freedom from defects. The Senior Associate, Help Desk monitors and responds to technical problems utilizing hardware and software testing tools and techniques. The Senior Associate, Help Desk may coordinate small projects.
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
The Senior Associate, Help Desk will answer, and document help desk calls
Respond to ServiceNow service requests in a timely manner.
Resolve desktop, software, and printer problems
Create, update, and deploy software to virtual desktops
Document all desktop software and hardware procedures
Some travel required to remote locations on a as needed basis
Provide management with weekly status report
May provide dedicated desktop support for departments and special projects, such as application testing and implementations
Attend weekly staff meetings and represent the Help Desk in project turnover meetings.
Other duties as assigned
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent verbal and written communication skills
Ability to work effectively with vendors and management
Excellent customer service skills
Problem solving, teambuilding, leadership, responsiveness, and professionalism skills
Windows 10 Operating Systems
Microsoft Office 365
VMWare or other VDI technologies
PowerShell, AutoIT or other scripting technologies and PKI exposure are a plus
Education and/or Experience:
Bachelors’ degree in Computer Science, MIS, or a related discipline or an equivalent combination of education and 3-5 years work experience.
Certificates or Licenses:
Who We Are
The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.
What We Offer
A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:
A hybrid work environment, up to 3 days per week of remote work
Tuition Reimbursement to support your continued education
Student Loan Repayment Assistance
Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
Generous PTO and Parental leave
Competitive health benefits including medical, dental and vision
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
You will receive an email notification to confirm that we've received your application.
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
OCC is an Equal Opportunity Employer
- Dallas, TX
- Full Time Regular
- Posted: Sep. 16, 2022
How to Apply
Step 1 - When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.
Step 2 - You will receive an email notification to confirm that we've received your application.
Step 3 - If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.
OCC is an Equal Opportunity Employer
Numerous studies have shown that people from groups that are traditionally under-represented in financial services apply to jobs only if they believe they meet 100% of the requirements. We want to break down this mindset to further diversify our workforce.
We encourage you to review our open positions and apply if you think your experience may be a match, even if you do not meet all of the qualifications. Your perspective may be an element we need to continue building innovative solutions to support the markets and market participants we serve.
OCC is a globally recognized entity that clears a multitude of diverse and sophisticated products. We want to reflect this in the diversity of our workforce.